FAQs

Flexible pricing for all your enterprise subtitling needs. Our most frequently asked questions and answers, below.

How does billing work in CaptionHub?

Billing in CaptionHub is defined by output minutes.

How do output minutes work?

Each tier has a monthly output minute allowance. When you download a set of captions for the first time, we deduct minutes from your allowance. Subsequent downloads – either burnt-in subtitles, or timed text – do not affect your balance of minutes.

What if I exceed my monthly allowance?

If you exceed your monthly allowance, you have the option to progress to the next tier, or you can purchase top-up minutes to allow you to make further downloads.

If minutes are not used one month, can they be carried over?

On annual plans, monthly minutes are totalled for the entire year. For monthly plans, there is no monthly carry over.

Is there a minimum term?

We require a month subscription for our Standard tier customers and a year's minimum contract for our Enterprise customers, payable in advance. Flexible monthly contracts are subject to a 20% surcharge.

Can I whitelabel CaptionHub?

We offer two different models for white labelling. Please contact our Sales Team for further details.

How can I upgrade / downgrade / cancel my plan?

Plans can be cancelled or downgraded at the end of the billing period, and upgraded at any time.

Can you implement specific features for me?

Yes. All users benefit from the continual R&D that we invest into CaptionHub, and our Enterprise customers have no feature restrictions (unless it's requested). We can also carry out custom development if you need a specific feature, or if you'd like to accelerate something that's on our roadmap. Custom development is always by quotation.

Do you offer on-premise installs?

What about Sales Tax?

If applicable, UK VAT will be added to the purchase prices.

How secure is CaptionHub?

Security is critical to us, and CaptionHub is regularly independently tested. Please ask the Sales Team for our whitepaper.